Shipping policy

The following terms apply to all shipments made.

The prices published on the site do NOT include shipping costs, the prices of the products may change at any time without prior notice.

The customer agrees to provide a valid address locatable within the Mexican Republic where the order can be delivered. In the event that the client provides an address that is not located by the parcel, any other additional cost will be covered by the client himself.

All shipments made by us and by our suppliers are perfectly packaged, in case your order is delivered with physical damage by the parcel, you must add a note when signing the manifest to the parcel service employee indicating that the package shows signs of abuse (box opened, beaten, perforated, wet, stuffed, etc.) Without this note you receive the package accordingly. If the parcel service employee does not allow you to write down on the delivery manifest you should NOT receive the package.

If you suspect that the box that the parcel service employee is giving you does not contain what you bought either due to the weight or size of the packaging, you should NOT receive it, indicating the reasons to the parcel service employee and you must report it to us. immediately to clarify your request.

Once the package is received by you or someone at the delivery address, you have 24 hours to report anomalies due to physical damage or missing in your order, after this period no change or claim will proceed.

Since you chose a package for your shipment, we are not responsible for delays, damages and changes that the package made. But we are happy to help you as much as possible.